Refund Policy

1. Scope

This Refund Policy explains how refunds and related requests are handled for paid purchases of MilleniXposum (the "Service"), including subscriptions and one-time generation-credit packages.

It applies together with our Terms of Service / AGB and Privacy Policy. It does not replace mandatory consumer-protection law.

2. Payment processing

MilleniXposum / the provider named in our Terms of Service / AGB and legal notice (Impressum) remains responsible for providing the MilleniXposum SaaS service (software platform, account access, and digital service features).

Paid transactions completed through Stripe Managed Payments Checkout are sold through Link as Merchant of Record for the payment transaction, as identified during Checkout (for example, "Sold through Link").

Refund requests relating to those Managed Payments transactions may therefore be handled by or through Link/Stripe in accordance with the applicable Managed Payments and refund process. Mandatory statutory consumer rights remain unaffected.

Further information on payments and the processing of personal data is set out in our Terms of Service / AGB and our Privacy Policy.

3. Refund eligibility

Whether a refund is available depends on applicable law — in particular mandatory consumer rights —, the type of purchase (subscription or one-time credits), product usage or performance already provided, and this Refund Policy and our Terms of Service / AGB.

There is no blanket "all sales final / non-refundable" rule. There is also no guarantee that every support request will result in a refund.

Customers retain all mandatory statutory consumer rights.

4. EU/EEA/UK consumer withdrawal rights

Where applicable, consumers in the EU/EEA/UK (and other jurisdictions with similar rules) may have a statutory right of withdrawal for distance contracts for digital content or digital services, typically for 14 days where provided by law.

That right may — where legally permitted — expire or be limited if performance begins during the withdrawal period with the consumer's express consent and the required acknowledgement that the withdrawal right is lost upon commencement of performance (for digital content) or upon complete performance (for services), and the statutory information duties have been met.

Mere technical activation or starting a subscription alone does not automatically remove all refund or withdrawal rights. What matters are the statutory requirements, any effective consent/acknowledgement obtained at checkout, and actual commencement of performance.

You may submit withdrawal or refund requests through the contact and support channels provided by MilleniXposum (contact form, email, or the billing or cancellation functions provided in the application).

5. Credit packs / one-time purchases

Generation-credit packages are one-time purchases. They do not renew as a subscription.

Refund eligibility for credit purchases is subject to this Refund Policy, our Terms of Service / AGB, applicable statutory consumer rights, and — where legally relevant — whether credits have already been materially used or consumed.

Material use of credits may affect eligibility where the law and checkout acknowledgements so provide. This does not mean that used credits can never be refunded under any circumstances, nor does it remove mandatory consumer rights.

6. Subscriptions

Monthly and annual subscriptions renew according to the billing interval selected at checkout, until cancelled.

You may cancel through the billing or cancellation functions provided in the application.

Cancellation prevents future renewals according to the applicable cancellation timing (usually at the end of the current paid billing period, unless checkout states otherwise). Cancellation does not automatically create a refund for payments already made.

Statutory withdrawal and refund rights remain unaffected.

7. Technical problems or defective service

If you cannot access a purchased Service feature because of a material technical defect attributable to us, please contact support so we can attempt to resolve the issue.

If the problem cannot be resolved within a reasonable time, refund eligibility is handled according to applicable statutory rights, this Refund Policy and our Terms of Service / AGB.

We do not guarantee a refund for every support or technical issue.

8. How to request a refund

1. For questions about access to the MilleniXposum SaaS service, or to submit a refund or withdrawal request with our support team, please contact us at contact@realestatexpose.com (or via the contact form on our website).

2. Please provide enough information for us to identify the purchase or account.

3. We will review service-related issues under this Refund Policy, our Terms of Service / AGB and applicable law. We may attempt to resolve the issue (for example access, account, or delivery problems).

4. For payment transactions made through Stripe Managed Payments (sold through Link as Merchant of Record), refunds may also be handled by or through Link/Stripe in accordance with the applicable Managed Payments and refund process. The time until a credit appears may depend on Link/Stripe and your bank or payment method. Mandatory statutory consumer rights remain unaffected.

9. Fraud / refund abuse / chargebacks

Fraud, refund abuse, unjustified chargebacks and similar misuse may affect eligibility for voluntary refunds and may lead to account restrictions, subject to applicable law.

Legitimate statutory consumer objections and mandatory rights remain unaffected.

10. Mandatory consumer rights

Nothing in this Refund Policy limits mandatory consumer rights under applicable law.

If any part of this policy conflicts with mandatory law, the mandatory law prevails.

11. Contact

Operator / support contact: contact@realestatexpose.com

Contact form: /contact

12. Changes to this Refund Policy

We may update this Refund Policy from time to time. The version published on this page applies from the stated last-updated date.

Material changes will be reflected on this page. Ongoing purchases remain subject to the terms applicable at the time of purchase and to mandatory law.